Refund & Cancellation Policy

Last updated: 21 December 2025

1. Nature of Products

StudyNotes Pro offers digital products and services such as online notes and auto-generated PDFs through magic-message.cloud. Once delivered or accessed, these products cannot be returned like physical goods.

2. When Refunds Are Eligible

You may request a refund within 7 days of payment only in the following cases:

Payment is debited but you do not receive access to the product or service.
Duplicate payment for the same order.
Technical error on our side that prevents you from using the purchased service and cannot be resolved.
Unauthorized or fraudulent transaction reported by you and confirmed by your bank/payment provider.

3. Non-Refundable Cases

Refunds are not provided for:

Digital products that have already been accessed, downloaded or used as intended.
Change of mind or dissatisfaction where the product matches its description.
Requests raised after the 7-day refund window.
Purchases made through any unofficial or unauthorised channels.

4. How to Request a Refund

To raise a refund request:

Email us at vijendra.hps@gmail.com with your name, registered email, payment amount, date and Razorpay Payment ID / Order ID.
Briefly describe the issue and attach any relevant screenshots or proof.

We usually review and respond within 3–5 business days. If your request is approved, the refund will be initiated to your original payment method via Razorpay.[web:17][memory:2]

5. Refund Timelines (Razorpay)

After we initiate a refund in our Razorpay dashboard, the amount is sent back to your bank, card, UPI or wallet account. Banks and networks typically take around 5–10 working days to reflect the credit, depending on the payment method and their internal processes.[web:15][web:17]

If you do not receive the refund even after 10 working days, please contact your bank first and then write to us with the refund reference shared in our confirmation email.[web:20]

6. Chargebacks & Disputes

For any issue with a transaction, you are encouraged to contact our support team before raising a chargeback with your bank so that we can help resolve it quickly.[web:18] Unresolved disputes will be handled as per card network, bank and Razorpay rules.[web:18][web:30]

7. Contact

Email: vijendra.hps@gmail.com
Phone: +91-9931611596
Response time: 3–5 business days